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FAQs

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What is Joozoori?

Joozoori creates products that aim to inspire children and their families to feel closer and more connected to their Arab roots.We are a team of Arab artists, illustrators, writers, parents and dreamers who want to bring the Arab world closer to Arab children everywhere around the globe by sharing its places and culture in the form of personalized children’s stories, educational posters and other creative products.

How can I customize my book?

It’s super easy! Once you’ve selected the book you want and added it to your cart, you can then enter the child´s name, select their gender and choose a second language to go with standard Arabic. You can choose between your local Arabic dialect, English or French.
But it doesn’t stop there! You can also choose the type of book cover you want and to send it as a gift.

We can sum it all up in 3 easy steps:

Step 1 – Enter your little’s one name and select a second language
Step 2 – Select the child’s gender to adjust the language accordingly
Step 3 – Add your final touches by selecting a cover type.

How can I place an order?

You can place your order directly through our website. If you need assistance, our team will be happy to help you place the order manually.

What payment methods do you accept?

We accept payments through Stripe and PayPal. Please note that cash on delivery is not available.

What products does Joozoori offer?

Joozoori offers beautifully illustrated personalized children’s storybooks where your child becomes the main character. Our stories help children connect with their Arab culture and heritage in a fun and meaningful way. We also have educational posters.

What is the story about?

The story follows a child who loses their cat and embarks on a journey through five beautiful cities, discovering different aspects of Arab culture and traditions along the way.

How many pages does the book contain?

Each book contains 32 pages

What age group is the book suitable for?

The book is designed to be enjoyed by children of all ages.

In which languages are the books available?

All books are bilingual. They are written in Modern Standard Arabic, along with a second language of your choice: English, French, or the local Arabic dialect of the selected country.

Can I customize the child’s appearance in the illustrations?

At the moment, we do not offer customization of physical appearance. Our focus is on creating a meaningful story that highlights Arab culture and traditions, while personalizing the experience with the child’s name and language.

Can more than one child be included in the book?

Each book is personalized for one child to maintain the story’s flow and the accuracy of the illustrations. For multiple children, we recommend ordering separate books for each child.

What size are the posters?

Our posters are printed in A2 size.

What is the difference between hardcover and softcover?

The hardcover edition is more durable and sturdy, making it ideal for younger children. The softcover edition is lighter and more flexible.

Do you have a physical store?

At the moment, we operate exclusively online. Orders can be placed easily through our website. For bulk orders, contact us directly.

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How long does it take my book to reach me?

Our delivery estimation is about 7-13 business days. It all depends on where you are in the world. So, buckle up and don’t worry, your order will make it to you in no time.

I'm still waiting for my order what should I do?

If you’ve placed an order with us, then rest assured that your purchase is on its way to you!
Delivery may take more time than expected depending on where you are in the world. If the 10-day timeframe has elapsed, please get in touch with us. We’ll make sure to resolve the issue and get your order to you as soon as possible!

Do you ship worldwide?

Yes, we ship worldwide.

How much does shipping cost?

Shipping costs vary depending on the destination country. Please let us know your delivery location so we can check and provide the exact shipping fee.

Is customs duty required?

Customs duties may apply depending on the regulations of the destination country. If applicable, these fees are determined by local authorities and are the responsibility of the customer.

Return questions

Can I return or exchange my book?

The books are personalized and then printed individually especially for your little ones. That’s why we do not allow refunds or exchanges.
If you noticed any error in the book or if your order did not arrive in good condition, please don’t hesitate to contact us. We will be more than happy to assist you.

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